GlobalNOC Days

Date(s) - 05/16/2019 - 05/17/2019
8:00 am - 5:00 pm

IUPUI Campus Center

The Global Research Network Operations Center at Indiana University will host its inaugural member meeting this May, GlobalNOC Days. All members of the GlobalNOC user group and other stakeholders are encouraged to attend the event, taking place in the Campus Center on the Indiana University-Purdue University Indianapolis (IUPUI) campus.

GlobalNOC Days is an opportunity for members to give feedback on GlobalNOC processes and operations, build community, and present and receive training on a variety of R&E networking topics.

GlobalNOC Days attendance is free. We hope to see you there.

Hotel information

May in Indianapolis is a busy time. Please book your hotel reservations as soon as possible. Note: GlobalNOC Days begins at 8am on May 16; please plan accordingly.

Some hotels to consider are:

GlobalNOC Days agenda

May 15, 2019

TBD—Informal dinner

Day 1 – May 16, 2019

  • 8am – 9am—Breakfast
  • 9am – 9:15am—Introduction
  • 9:15am – 10:15am—Data Sharing Across Networks
    Presenter: Luke Fowler, Director, Software and Systems
    Networks supported by GlobalNOC are collecting several sources of data used to troubleshoot network issues. Often times, our troubleshooting takes us across network lines. In this session, GlobalNOC will present on some of the ways in which we are facilitate the sharing of data between networks. We are also looking to understand other opportunities where we can facilitate data sharing during this session.
  • 10:30am – 11:30am—Lightning Talks About User Projects
    During this time slot, GlobalNOC Users will have the forum to present on unique uses of GlobalNOC tools, projects currently under way at their institutions, and any other interesting topics they want to present. Please reach out to the GlobalNOC Business Operations team if you would like to present.
  • 11:30am – 1pm—Lunch
  • 1pm – 2pm—GlobalNOC Services Discussion
    Facilitator: Corey Donovan, Manager of Business Operations
    The GlobalNOC User Group has identified a need to better understand the components of GlobalNOC services. A perception of disparity in the support each client receives creates confusion when discussing services among users. In this session, GlobalNOC will present on the overarching support services, the various components of those services, and how to make the most of your services. This will include discussion on how we identify and pilot new services. An opportunity to provide feedback on GlobalNOC services will also be included.
  • 2:15pm – 3:15pm—GlobalNOC Tools Discussion
    Facilitator: Luke Fowler, Director, Software and Systems
    GlobalNOC Tools are used by our members in many different ways and for many different reasons. Some of the tools are available for everyone but not used by all and some tools are available by request if it helps meet a need. In this session, GlobalNOC will provide an overview of the tools that are available, the process for rolling out new tools and what tools are available by request. This will include details on the challenges of large-scale rollouts for new tools. An opportunity to provide feedback on GlobalNOC services will also be included.
  • 3:30pm – 5pm – Open Discussion on Challenges Facing Clients
    Facilitator: Marianne Chitwood, Director of Operations, Director of I-Light/Indiana GigaPOP
    Many of the challenges facing R&E networks today are not unique to a specific network. Each network is handling these challenges in their own way. During the Open Discussion on Challenges Facing Clients, GlobalNOC would like to open a safe space to discuss the challenges our users are currently facing and discussing solutions other networks have put into play. Users seeking input on a challenge can contact the Business Operations team to get added to the agenda prior to GlobalNOC Days. This will ensure there is time available to discuss the challenge.
  • 5:30pm – 7pm—Reception, Indianapolis Zoo, Oceans Room, including access to the Shark Touch Pool.

Day 2 – May 17, 2019

  • 8am – 9am—Breakfast
  • 9:15am – 10:15am—Service Modeling – What does that even mean?
    Presenter: David Ripley, GlobalNOC Manager, Monitoring, Information, and Infrastructure Systems and Brian McGough, GlobalNOC Manager, Service Management Systems
    Service modeling in the ever changing world of R&E networking is a challenge we all struggle to resolve. There are several types of data to collect and an equal number of ways to relate the data to better understand the impact any event has on any particular service. In this session, GlobalNOC will present on our understanding of service modeling and seek feedback from the User Group on what service modeling means to them. This feedback will drive the discussion as we improve our service modeling capabilities.
  • 10:30am – 11:30am—GlobalNOC Cost Estimates
    Presenter: Corey Donovan, Manager of Business Operations
    As a part of Indiana University and the R&E community, GlobalNOC pricing is based on a cost recovery model. Pricing for this strategy is complicated for a support agency with mostly variable costs. Users have expressed an interest in better understanding GlobalNOC’s process for determining a price for their contract. In this session, we will look at the cost drivers involved in GlobalNOC pricing, the many variables we often take into account, and our overall general goal of cost recovery. One of the main drivers to discussion is the overall uncertainty in capacity planning for a 24/7 operation.
  • 11:30am – 12:30pm—Lunch
  • 12:45pm – 1:45pm—Renewal Program – 2019 Client Survey Results
    Presenter: Jon-Paul Herron, Executive Director, Internet2 NOC
    Starting in 2018 with the creation of the renewal program, GlobalNOC began sending out a yearly client survey. Our second year of results will have been completed by GlobalNOC Days. During this session, GlobalNOC staff will provide a review of the 2019 Client Survey findings and compare the results to our previous Client Survey.
  • 2pm – 2:30pm—GlobalNOC Days Feedback
  • 2:30pm – 3pm—Closing Remarks

Standby Topic Details:

The below topics are on standby to be used as interest arises and time allows. If you would like to add more standby topics, please reach out to the GlobalNOC Business Operations Teams.

  • Portals
  • Telemetry
  • Orchestration
  • Automation
  • Cloud

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To come

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